Legal

Every Vibe Ticket policy and agreement, in one place. These documents are templates prepared for the platform and should be reviewed by a South African attorney before being relied on as final legal terms.

Platform policies

The rules that apply to everyone using Vibe Ticket, whatever your role.

The overarching agreement covering every role and how the platform works.

PDF

What we collect, how we use it, and your rights over your data.

Cookie Policy

The cookies and similar technologies we use, and how to manage your choices.

PDF

Refund & Cancellation Policy

How refunds work for buyers, and funding/dispute obligations for organizers.

PDF

Acceptable Use & Content Guidelines

Listing standards, prohibited content, and conduct rules for every role.

PDF

PAIA Manual

How to request access to information we hold, under South Africa's PAIA.

PDF

Role agreements

The specific agreement that applies once you create an account in a given role.

User Agreement

For fans buying tickets — your account, purchases, and refund rights.

PDF

Organiser Agreement

For organizers — listing standards, fees, payouts, and your responsibilities.

PDF

Promoter Agreement

For promoters — attribution, commission, payouts, and conduct standards.

PDF

Per-event template

A starting point organizers can customize for a specific event.

Standard Ticket Terms & Conditions

A template covering entry conditions, prohibited items, and re-entry — organizers fill in the event-specific details before use.

PDF

Vibe Ticket is operated by Cod3 Limitless (Pty) Ltd. Questions about any of these documents can be sent to info@vibetickets.co.za.